FLAX Barn Sale Customer Service
Our Customer Service Team is available Monday - Friday, 9am - 5pm EST.
Call us: (607) 564-8730
Please browse our Frequently Asked Questions below for immediate answers to our most popular questions.
Order Status & Tracking
I didn’t receive an order confirmation. What should I do?
If you did not receive an email or text confirmation of your order, please email us at
and we will check on the order for you and send it again.
How can I check the status of my new order online?
If you have an account with us and you were signed in at the time you submitted your order, you may check your
order status anytime by signing into your account. If you do not have an account or forgot to login before
placing your order, please email us at
or give us a call at
(607) 564-8730 and we will be happy to update you on the status of your
Can I make a change or cancel my order after placing it?
Due to our quick processing time, you cannot change or cancel an order after it is placed. It is very helpful
for us if you check over your order before placing it to be sure it is correct.
When can I track my order?
You will receive an email or text with your tracking number as soon as your order ships. Please allow up to 24
hours for the tracking number to properly update in the UPS or USPS system.
How long will it take for my package to ship?
We will do our best to get all orders out within 15 business days. We appreciate your patience.
What happens if I place an order for an item that is no longer available?
If any of the items on your order are out of stock, they will be automatically removed, and a refund will be
processed. You will receive email confirmation of this, and the remainder of your order will be shipped.
Ordering & Payment Options
I am not sure what size I am. How do I find out?
We are happy to offer any advice on the fit of our products, especially if you have never worn FLAX before as
we do have our own unique size scale. Approximate measurements for each garment can be found under the
“sizing” tab on its product page. For general sizing information, please refer to our
sizing page. You can also reach us at
or (607) 564-8730 for any additional questions.
What if the item I am interested in is unavailable? Will you be getting more?
There will be no new inventory added. All colors and sizes that we have in stock are available on the website.
What are your payment options?
We accept all major credit cards (Discover, American Express, Visa and Mastercard) and PayPal.
My credit card was declined, but the charge is showing on my credit card account. Did my order go through?
No, your order did not go through. The “charge” that appears on your credit card account is a
pre-authorization hold. They are not charges; however, your credit card company may be temporarily holding
those funds. Your card may have been declined for one of the following reasons:
Your BILLING address (Including your Name) entered does not
exactly match the BILLING address that your credit card company has on file.
Your credit card company is declining your transaction because of insufficient funds or another reason from
your card company.
*Please contact your credit card company to release any pending holds from FLAX if you received an ERROR
message that matches any of the reasons above. FLAX has no control over how long it takes for the authorized
funds to be released.
Can I return or exchange my items?
No. All items are final sale and cannot be returned for a refund, store credit, or exchange. There will be no
exceptions. Please be sure to double check your order before submitting to ensure that you have selected the
correct sizes and colors. If you are uncertain of our sizing, we encourage you to email us at
or give us a call (607) 564-8730. We understand that this way of shopping
doesn’t work for everyone, so be sure to check back for new Barn Sale dates.
Shipping Options & Charges
What are your shipping options?
You will have the option of either UPS Ground or USPS Priority Mail at checkout. The shipping cost will be
calculated based on the weight of your package and the destination.
International shipping is available exclusively through UPS Worldwide Economy. For your convenience, duties
and taxes will be included in the shipping cost and will be shown at checkout.
Please note it can take up to 2 weeks for packages to be delivered from the day they are shipped.
If I spend a certain amount, can I get free shipping?
Free shipping will not be available for any orders. The shipping cost will be calculated for you at checkout.
User Account & Website Questions
How long will I be able to shop the sale?
The Sale begin at 10am EST Monday, November 27 and ends at 12pm EST Tuesday, November 28.
What do I do if I forget my password?
Click here. Then click on "Forgot your password?", enter
you email address, and you will receive an email with instructions on how to reset your password.
Do I have to sign in/create an account?
We welcome guest shopping, so you do not have to sign in or create an account to shop with us.
How do I optimize my shopping experience?
We suggest using the latest version of
Safari for an optimal shopping experience. Certain
legacy browsers have difficulty displaying modern web pages correctly and may also have slower than normal
you probably didn't disable it, so please disregard).